If we are out of stock on an item that you ordered - whether it is merchandise or coffee - our policy is to hold the order and contact the customer. You can then decide to make substitutions or delete an item - we do not ship partial orders.

On coffee orders, we don't make substitutions that we have not discussed with the customer. We prefer to let customers know when something is out of stock and they can decide to replace it or delete it. On merchandise, we rely on our suppliers to tell us when an item should be back in stock - but we have no control over when it might actually arrive. We do our best to notify in case of delays. If there is an item out of stock, we will notify you.

We reserve the right to make changes to this policy