When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it for a replacement or refund of the purchase price (unless otherwise noted**).
Please contact us at ordersupport@compulsioncoffee.com with any return inquiries prior to sending a product back to us and we'll be happy to guide you through the process.
**Please note that coffee which is ground cannot be returned to us to be exchanged for whole bean or to be ground on a different setting. Think of it as ordering custom art - once the product is produced it is the final version and cannot be changed. We do not store roasted coffee inventory- all orders are produced based on exactly what was ordered. This is one of the many reasons we recommend purchasing a grinder for your personal use.
How do I return a package?
For your convenience, the Return Form includes a Return Label that you may use when shipping the package back to us. Simply attach the label to the outside of your package and send the package via UPS or insured parcel post. Please first remove the old label from the packaging or make sure that the Return Label covers the old one.
If you no longer have your Return Form please print a new one. If you cannot print a new one, please contact us via email or call us at (765) 284-4609.
Return your package to:
Compulsion Coffee LLC Returns
810 N Jefferson St.
Muncie, IN 47305
What do I do if my order is incomplete, incorrect or damaged?
If you order is incomplete, incorrect, or damaged, please
Contact us via email at ordersupport@compulsioncoffee.com or call us at (765) 284-4609.
How do I exchange an item?
If you no longer have your Return Form , please print a new one. If you cannot print a new one, please contact us via email at ordersupport@compulsioncoffee.com or call us at (765) 284-4609.
ROASTED and GREEN COFFEE BEANS
We do not accept returns on coffee beans for various reasons.
If you are dissatisfied with your order please contact us at ordersupport@compulsioncoffee.com to discuss.
Coffee is in the food category and cannot be returned unless spoiled: green coffee beans do not spoil for a long time. We don't sell beans over a year old (unless they are an aged varietal). Coffee beans look very much alike, with exceptions of course according to subspecies, etc., but we cannot definitively tell one similar bean from another. Yet, our integrity is on the line with every bean we sell to you, so keeping beans well marked is a serious issue; we would lose that if we accepted returned beans. There is no acceptable way for us to be guaranteed that beans being returned to us are exactly what they are supposed to be. We would not sell you beans that we couldn't guarantee were what you ordered; therefore we won't accept them back for return to our stock. SUGGESTION: If you're not sure you will like a particular coffee, start with a small order - that's why we have 1/2 pound quantities available.
ROASTERS and OTHER MANUFACTURED PRODUCTS
The last thing we at Compulsion Coffee LLC want is for a customer to be unhappy with something they bought from us, but unfortunately it happens. We have found that by working together with you, instead of against each other, there is almost always a win-win solution. Although the individual situation is the boss, here's how we go about setting things right.
If you are dissatisfied because:
the product is BROKEN when it arrives
notify us immediately , but no later than 5 days from the date you receive it (our tracking system will verify dates). Save all the packing material including the shipping box - we cannot accept a damage claim without it . We do our best to ensure all items are in good condition prior to shipping, but once in a while something does get past us. We will try to determine the cause AND see to it the product is replaced in as timely a manner as possible you will not pay for any shipping for replacement, but we appreciate your help in repacking it for return shipment.
the product is not physically damaged , but DOES NOT WORK
notify us immediately, or as soon as it becomes inoperable, but no later than the end of the warranty period, usually one year. We will be able to supply you with another copy of the invoice if you need it - just ask. product defect is a warranty issue, and we will direct you to the manufacturer or distributor, and do whatever we can to facilitate repair and/or replacement in a timely manner. You will not pay for any shipping for replacement, but your help will be needed for repacking it for return shipment. The exception to this is if you take it upon yourself to ship it back to us without return authorization, in which case any shipping charges incurred are at your expense.
for whatever reason, YOU JUST DON'T WANT IT
notify us within 30 days of receipt to receive a return authorization number (our tracking system will verify dates). We will ask you why you want to return it so we will know what to do with it when it arrives. Enclose a copy of your invoice, with the return authorization number written on it OR a copy of the email authorizing the return, AND write the RA number on the shipping label (see below). Pack up the item securely and insure it for the retail value (only if over $100 if using UPS or Fedex) Return shipping is at your expense .
Our return shipping address is:
Compulsion Coffee LLC Returns
810 N Jefferson St.
Muncie, IN 47305
Return Authorization # ___
Upon receipt of the item, we will issue a refund using the same vehicle as the item was originally purchased for unused items in their original packaging, i.e. credit card, Pay Pal, etc. Shipping charges are non-refundable. In addition, there will be a restocking charge deducted from your refund as follows: 15% if the item is unused , in its original box & packaging and includes all manuals and little items (like a brush) exactly as it was received. For used items we do not offer monetary refunds, but will offer you a credit toward future purchases with a deduction of 20% if the item has been used, but is clean, in good condition and is packaged in its original packing material and box. In other words, would a reasonable person buy it as "used"? (the answer should be yes) 25% if NOT in the original manufacturer's box or if the item has not been cleaned and is still dirty from use - would a reasonable person buy it as "used"? (probably not)
It goes without saying that having products returned "just because" is not a fun thing for anyone, so please take your time shopping, and feel free to call us and ask questions if you have any. It's much easier to deal with them in the beginning than afterwards.
To give you confidence, "question" calls will not turn into pressurized sales calls, a satisfied life long customer is much more important than just making a sale.
IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE EMAIL US OR CALL 1-765-284-4609.
We appreciate your order, your continued business and your trust.
We reserve the right to make changes to this policy.
Enjoy the journey...
