About Compulsion Coffee

Compulsion Coffee is a specialty coffee micro-roaster that was born in February of 2008 after lurking for several years as a dream manifesting as a hobby.

Good quality coffee has been a passion or Compulsion (if you will) that has lead Marty on a Journey of eight years roasting his own coffee.

Compulsion Coffee LLC Policy Information

Return / Refund Policy

click here for compulsion coffee LLC Return Form.pdf

When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it for a replacement or refund of the purchase price (unless otherwise noted**).

Please contact us at ordersupport@compulsioncoffee.com with any return inquiries prior to sending a product back to us and we'll be happy to guide you through the process.

**Please note that coffee which is ground cannot be returned to us to be exchanged for whole bean or to be ground on a different setting. Think of it as ordering custom art - once the product is produced it is the final version and cannot be changed. We do not store roasted coffee inventory- all orders are produced based on exactly what was ordered. This is one of the many reasons we recommend purchasing a grinder for your personal use.

How do I return a package?
For your convenience, the Return Form includes a Return Label that you may use when shipping the package back to us. Simply attach the label to the outside of your package and send the package via UPS or insured parcel post. Please first remove the old label from the packaging or make sure that the Return Label covers the old one.

If you no longer have your Return Form please print a new one. If you cannot print a new one, please contact us via email at ordersupport@compulsioncoffee.com or call us at (765) 284-4609.

Return your package to:
Compulsion Coffee LLC Returns
810 N Jefferson St.
Muncie, IN 47305

What do I do if my order is incomplete, incorrect or damaged?
If you order is incomplete, incorrect, or damaged, please

How do I exchange an item?
If you no longer have your Return Form, please print a new one. If you cannot print a new one, please contact us via email at ordersupport@compulsioncoffee.com or call us at (765) 284-4609.

ROASTED and GREEN COFFEE BEANS

We do not accept returns on coffee beans for various reasons.

If you are dissatisfied with your order please contact us at ordersupport@compulsioncoffee.com to discuss.
Coffee is in the food category and cannot be returned unless spoiled: green coffee beans do not spoil for a long time. We don't sell beans over a year old (unless they are an aged varietal). Coffee beans look very much alike, with exceptions of course according to subspecies, etc., but we cannot definitively tell one similar bean from another. Yet, our integrity is on the line with every bean we sell to you, so keeping beans well marked is a serious issue; we would lose that if we accepted returned beans. There is no acceptable way for us to be guaranteed that beans being returned to us are exactly what they are supposed to be. We would not sell you beans that we couldn't guarantee were what you ordered; therefore we won't accept them back for return to our stock. SUGGESTION: If you're not sure you will like a particular coffee, start with a small order - that's why we have 1/2 pound quantities available.

ROASTERS and OTHER MANUFACTURED PRODUCTS

The last thing we at Compulsion Coffee LLC want is for a customer to be unhappy with something they bought from us, but unfortunately it happens. We have found that by working together with you, instead of against each other, there is almost always a win-win solution. Although the individual situation is the boss, here's how we go about setting things right.

If you are dissatisfied because:

the product is BROKEN when it arrives

notify us immediately, but no later than 5 days from the date you receive it (our tracking system will verify dates). Save all the packing material including the shipping box - we cannot accept a damage claim without it. We do our best to ensure all items are in good condition prior to shipping, but once in a while something does get past us. We will try to determine the cause AND see to it the product is replaced in as timely a manner as possible you will not pay for any shipping for replacement, but we appreciate your help in repacking it for return shipment.

the product is not physically damaged, but DOES NOT WORK

notify us immediately, or as soon as it becomes inoperable, but no later than the end of the warranty period, usually one year. We will be able to supply you with another copy of the invoice if you need it - just ask. product defect is a warranty issue, and we will direct you to the manufacturer or distributor, and do whatever we can to facilitate repair and/or replacement in a timely manner. You will not pay for any shipping for replacement, but your help will be needed for repacking it for return shipment. The exception to this is if you take it upon yourself to ship it back to us without return authorization, in which case any shipping charges incurred are at your expense.

for whatever reason, YOU JUST DON'T WANT IT

notify us within 30 days of receipt to receive a return authorization number (our tracking system will verify dates). We will ask you why you want to return it so we will know what to do with it when it arrives. Enclose a copy of your invoice, with the return authorization number written on it OR a copy of the email authorizing the return, AND write the RA number on the shipping label (see below). Pack up the item securely and insure it for the retail value (only if over $100 if using UPS or Fedex) Return shipping is at your expense.

Our return shipping address is:

Compulsion Coffee LLC Returns
810 N Jefferson St.
Muncie, IN 47305
Return Authorization # ___
Upon receipt of the item, we will issue a refund using the same vehicle as the item was originally purchased for unused items in their original packaging, i.e. credit card, Pay Pal, etc. Shipping charges are non-refundable. In addition, there will be a restocking charge deducted from your refund as follows: 15% if the item is unused, in its original box & packaging and includes all manuals and little items (like a brush) exactly as it was received. For used items we do not offer monetary refunds, but will offer you a credit toward future purchases with a deduction of 20% if the item has been used, but is clean, in good condition and is packaged in its original packing material and box. In other words, would a reasonable person buy it as "used"? (the answer should be yes) 25% if NOT in the original manufacturer's box or if the item has not been cleaned and is still dirty from use - would a reasonable person buy it as "used"? (probably not)
It goes without saying that having products returned "just because" is not a fun thing for anyone, so please take your time shopping, and feel free to call us and ask questions if you have any. It's much easier to deal with them in the beginning than afterwards.

To give you confidence, "question" calls will not turn into pressurized sales calls, a satisfied life long customer is much more important than just making a sale.

IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE EMAIL US OR

CALL 1-765-284-4609.

We appreciate your order, your continued business and your trust.

We reserve the right to make changes to this policy.

Enjoy the journey

Back Order Policy

If we are out of stock on an item that you ordered - whether it is merchandise or coffee - our policy is to hold the order and contact the customer. You can then decide to make substitutions or delete an item - we do not ship partial orders.

On coffee orders, we don't make substitutions that we have not discussed with the customer. We prefer to let customers know when something is out of stock and they can decide to replace it or delete it. On merchandise, we rely on our suppliers to tell us when an item should be back in stock - but we have no control over when it might actually arrive. We do our best to notify in case of delays. If there is an item out of stock, we will notify you.

We reserve the right to make changes to this policy

Shipping Options

You will be able to choose between USPS and UPS shipping options when checking out of our on line store.

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact information

If you have any questions, concerns,

or comments about our privacy policy you may contact us using the information below:

By E-Mail: marty@compulsioncoffee.com
By Phone: 765-284-4609

We reserve the right to make changes to this policy. Any changes to this policy will be posted.